Privacy Policy

Information we collect

When you submit a service request we collect the information you provide: system type, a description of your request, ZIP code, timing, your name, phone number, email address, and your relationship to the property. We also record the date and wording of the consent you agreed to.

How we use it

We use your information to process your request, to share it with HVAC professionals as described below, and to respond to questions you send us. We may use aggregated, non-identifying information to improve the website.

How we share it

When you submit a request, you agree to the following: “I agree that FurnaceAndAC.com may share my contact information and service request with up to three HVAC professionals that may serve my area. I understand that those professionals may contact me by phone, text message, or email regarding this request.”

We may also share information with service providers that operate this website on our behalf, or when required by law. We do not sell your information for unrelated third-party marketing.

Contact from professionals

HVAC professionals who receive your request may contact you by phone, text message, or email. Message and data rates may apply. Those professionals operate independently and handle your information under their own privacy practices. To stop contact from a specific professional, contact that business directly.

Data retention

We keep service request records for as long as needed to operate the service, resolve disputes, and meet legal obligations.

Your choices

You may request access to, correction of, or deletion of the information you submitted by contacting us through the contact form. Depending on where you live, you may have additional rights under applicable privacy laws.

Children

This website is intended for adults. We do not knowingly collect information from children.

Changes

We may update this policy. Any changes will be posted on this page with a revised effective date.